Bypass setup cartridge 4152

[glen6445]

Thanks I will try that.

[glen6445]

I clicked on the link and it said that page could not be found. I clicked on the Private message icon by my name and didn't get any results either.  Maybe I'm doing something wrong. I really needed to get a label printed so I could get a package to the post office by 4:30.  That's not going to happen.  Could you please send me some instructions again.

Thanks in advance.

[Betty0610]

@glen6445

Welcome to the HP Support Community.

Which Printer do you have and what is the issue you're facing with it?

Thanks 🙂

[glen6445]

I have the HP DeskJet Plus 4152. I ran out of the initial black cartridge that came with the printer. I purchased a new HP cartridge and inserted it. I had to take it out and put it back in 3 times until it recognized the new ink. The printer won't print. The power light continues to blink. I performed all tasks of the Print/Scan Doctor without success. I am very unhappy with this printer. I have used HP printers for 30 years but they were all more expensive. Now that I am retired I trusted this less expensive model to service my needs. I was told by Walmart that I could not return it due to the pandemic. Please HELP

[Betty0610]

@glen6445

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!