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i have the same problem. Could please be so nice and send me the solution too !!
i have new gifted HP OfficeJet 5252 and excatly the same problem. my newly bought 63 XL does not work.
thanks in advance
@Ky_Officer, Welcome to the HP Support Community!
We need to perform an OOB reset on the printer to bypass the use of setup ink cartridges.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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