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Message 1 of 2
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Re: Cartridge problem

HP Recommended

I have the ENVY 4500. It says "The following ink cartridge(s) must be replaced." with an oval mark. I ordered a new HP 61 black cartridge. Installed. It says that original HP cartridge is installed. I  printed 1 good page of document. Upon printing the second page, the same error massage shows up: "The following ink cartridge(s) must be replaced." with an oval mark. I took the black cartridge out, cleaned with my eyeglass cloth multiple times. The same error msg remains. I'm not able to print anything. Please help!

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Message 2 of 2
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HP Recommended

The troubleshooting steps in the document here may help resolve the cartridge error on your Envy 4500 printer.  You might try a clean coffee filter as the "lint free cloth".  A glasses cleaner (probably microfiber) cloth may have picked up fibers, especially if you use a cleaning fluid in the cloth as I do.  Note, you should only clean the electrical contacts, not the nozzle area.


Bob Headrick,  HP Expert

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