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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DeeDee77
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Re: Do I have to unplug and plug the printer each time?

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I have the same printer with the same issues.  I can't turn it off by pressing the power button or by holding the power button for several seconds.  The only way is to unplug it.  Then it makes me print a printer information page before I am able to print (waste of ink).  This time it still will not print.  I have tried both from my desktop and my phone.  I ran the scan doctor which said it corrected some issues.  The file in from my desktop said printing and cleared but nothing ever printed.  This printer is rarely used and only a few months old. 

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sandytechy20
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@DeeDee77

 

Welcome to the HP support community.

 

Are you getting any error messages?

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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