Echec de l'imprimante HP Officejet Pro 8600 Plus - N911g

[JLR69150]

The translation of my french message :

After changing the Magenta ink cartridge, my printer keeps giving me the following message: "Problem with the printer or the ink system. Turn the printer off and then on again. If the problem persists, contact HP"

I turned off the printer, unplugged the cord, restarted it several times, to no avail.

What can I do?

[zoey7886]

@JLR69150, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer and Ink System Issues on HP Officejet Pro 8600 Plus - N911g! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Officejet Pro 8600 Plus is showing a "Problem with the printer or the ink system" error, here are some steps you can follow to resolve the issue:

Check the Ink Cartridges for Leaks:

• Open the door to access the ink cartridges.
• Wait until the carriage stops moving.
• Remove the magenta ink cartridge.
• Inspect the ink cartridge for any leaks. If the cartridge is leaking, replace it with a new one.
• Reinstall the ink cartridge into its slot.
• Close the cartridge access door.

Reset the Printer:

• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord.
• Unplug the power cord from the power source.
• Wait for 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Reseat the Printhead:

• Open the door or lid to the cartridge access area. Wait until the carriage stops moving.
• Look for a latch on the carriage.
• With the printer turned on, disconnect the power cord.
• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and lower the carriage latch until it stops.
• Close the door or lid to the cartridge access area.
• Reconnect the power cord to the printer.
• If the error message still displays, repeat the steps to reseat the printhead up to three times.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,