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Message 1 of 2
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Flag Post

Re: Envy 4520 no longer auto double sided printing

HP Recommended

Hi there, our HP 4520 is suddenly refusing to print double-sided using Microsoft 365 in both Word & Excel but no idea why ? Automatic Duplexing Unit is showing as Installed in printer properties but when choosing to print a 1 page Excel document (Print Active Sheets) on both sides of paper selecting Print on Both Sides (both long or short edge) only one side is printing. Similarly, when choosing to print a 1 page Word document (Print All Pages) on both sides of paper selecting Print on Both Sides (both long or short edge) again only one side is printing- any clues ??

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Message 2 of 2
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HP Recommended

@BM180

 

Welcome to the HP support community.

 

Are you using the Windows 10 operating system on your computer?

If yes, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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