HP OfficeJet Pro 9015 has Blue Screen with code B305DFF9 showing on the screen.

[Brittany93]

Jay_G24 I am having the same issue with my printer. Can I please get the factory reset instructions?

[Jay_G24]

Hi @Brittany93,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Brittany93]

Hi, Yes. We have an HP OfficeJet Pro 9015.

[Jay_G24]

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[UliZ]

Hi Jay_G24, I have an OfficeJet Pro 9020  with the same issue.

Can you please provide me the reset procedure?

Thanks

[Jay_G24]

Hi @1LS2, @UliZ,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Steve681]

Same error and message on my Pro 9015 and would like to get factory reset instructions please.

[metrolinks]

Hello, Same issue with same model, newest firmware:

HP OfficeJet Pro 9015 All-in One

Product Number: 1KR42A

Status Expired
Start Date: April 23, 2020
End Date:   April 22, 2021

One item of note, printer was used lightly and the issue seemed to occur when the access point manufacturer changed.

Same SSID and PSK.

Factory reset instructions please?

[Kumar0307 · Accepted solution]

@metrolinks, Welcome to the HP Support Community!

To assist you better, are you able to bypass this error and access the home screen of the printer?

If the printer is stuck on this screen, you will not be able to perform the reset. 

However, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Bill_Engb1]

Hello Jay_G24.  Can I please have the factory reset instructions for the 9015 printer to resolve the recurring blue screen issue?

Thanks so much, Bill