HP OfficeJet Pro 9015 has Blue Screen with code B305DFF9 showing on the screen.

[dondc]

The power reset solution doesn't work. and all firmware up to date.. original problem still exist

 HP OfficeJet Pro 9015 error message B305DFF9 appearing. Even with reset(power off) it comes back within 20 minutes of reset.

The product number is IKR442A HP office jet pro 9015 all-in-on

Serial number : [Private information edited]

[KrazyToad]

@dondc

Welcome to HP Support Community

Since you have already performed all the required Troubleshooting Steps, I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Biliten1]

HP 9015  Product 1KR42A  Error Code B305DFF9

[halkay9000]

Dondc,

I too have an office jet pro model 9018,  part of the 9010 series as yours is.

Mine began the sane blue screen of death error B305DFF9 in feb of this year.

Mine was purchased on 4 jan 2020.   13 months to failure!

It is apparent to me from other community posts that this model series has a manufacturer's defect that HP does not seem to want to address.

Note:  After I go through the pull the plug routine I can print for a bit. The blue screen error will return at some time, not too much later.