cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
dondc
New member
2 0 0 0
Message 1 of 4
88
Flag Post

Re: HP OfficeJet Pro 9015 has Blue Screen with code B305DFF9 showing on the screen.

HP Recommended

The power reset solution doesn't work. and all firmware up to date.. original problem still exist

 

 HP OfficeJet Pro 9015 error message B305DFF9 appearing. Even with reset(power off) it comes back within 20 minutes of reset.

The product number is IKR442A HP office jet pro 9015 all-in-on

Serial number : [Private information edited]

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
20,959 20,946 1,274 1,298
Message 2 of 4
Flag Post
HP Recommended

@dondc

 

Welcome to HP Support Community

 

Since you have already performed all the required Troubleshooting Steps, I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Biliten1
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

HP 9015  Product 1KR42A  Error Code B305DFF9

Reply
0 Kudos
halkay9000
Level 2
8 7 0 3
Message 4 of 4
Flag Post
HP Recommended

Dondc,

I too have an office jet pro model 9018,  part of the 9010 series as yours is.

Mine began the sane blue screen of death error B305DFF9 in feb of this year.

Mine was purchased on 4 jan 2020.   13 months to failure!

It is apparent to me from other community posts that this model series has a manufacturer's defect that HP does not seem to want to address.

Note:  After I go through the pull the plug routine I can print for a bit. The blue screen error will return at some time, not too much later.  

HK
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation