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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jay_G24
HP Support Agent
HP Support Agent
11,186 11,156 827 922
Message 31 of 54
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That's great, Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

IsaacB1
New member
3 2 0 0
Message 32 of 54
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Hi Jay,

Thanks for your solution it seems to have resolved the issue.
I waited a couple of days to confirm it doesn't  reproduce.

Thanks again,
Isaac

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dklaskowski
Author
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Message 33 of 54
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Five days with no blue screens -- looks like the factory reset on the printer did the trick.

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rabanda
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1 1 0 0
Message 34 of 54
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Where can we find the instructions for a factory default reset?

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usm1rifle
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Message 35 of 54
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I have a HP office Jet Pro 9010 and I have tried all the fixes previously mentioned in this chain.  The blue screen error is happening nearly every time after I print a document.  HP Spectre 360 running all up to date WIN10 patches.

 

Could you please either perform a factory rest of my printer or email me the link?

 

Thank you!

 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 36 of 54
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@rabanda & @usm1rifle, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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usm1rifle
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Message 37 of 54
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unfortunately, the link you sent in the private email you sent only gives me a big red highlighted message below:

 
  •  Access Denied
 
You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

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MarcSimons
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Message 38 of 54
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My printer is an HP officejet pro 9010, error code B305DFF9, latest software is installed, printer works a couple of hours after a cold restart (on/off button does not react) error code is B305DFF9. 

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Karsten_70
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Message 39 of 54
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Can you please send me instructions on how to reset the printer? I also often have the error code B305FF9 on the HP 9025. The  last firmware (MANHHIPP1N002.2103B.00 from 2021-01-15) is installed. 

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,558 1,539
Message 40 of 54
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@Karsten_70, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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