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‎03-04-2021 05:37 PM

HP Recommended

I have the same problem with my OJ Pro 9010. The B305DFF9 message will go away for only a few minutes after I unplug and restart the printer. Will the restore to factory defaults solution work on the 9010? Could someone send me a message on how to perform? Thanks. I am getting desperate.

1 REPLY 1

‎03-07-2021 11:14 AM

HP Recommended

@Hummerrick, Welcome to HP Support Community!

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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