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‎03-04-2021 12:39 PM

HP Recommended

I have the exact same problem.  Please send me reset instructions.

3 REPLIES 3

‎03-04-2021 12:43 PM

HP Recommended

my printer info is:

Product Description:  HP OfficeJet Pro 9018 All-in-One Printer

Product Number: 3UK84A

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‎03-07-2021 11:22 AM

HP Recommended

@iggyfar, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎03-13-2021 11:27 AM

HP Recommended

@MarcSimons, Welcome to HP Support Community!

 

Does this happen while making photocopies or printing?

 

Keep me posted

TEJ1602
I am an HP Employee

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