HP OfficeJet Pro 9025 error message B305DFF9

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[slmn33]

My printer works briefly when I disconnect it from power source and may be able to print 1 or 2 pages before this code reappears. 
How do I do a reset to permanently fix this issue?

Thanks for any directions!!

[Jay_G24]

Hi @slmn33,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ja991]

Hi - I am also regularly experiencing the B305DFF9 issue despite trying some of the workarounds suggested on the thread (ie firmware, power off etc).  Can an HP Support Agent contact me with the reset instructions per "follow the reset instruction to perform a full reset and re-initialize the printer." ?

[tmetketme]

I also have this same problem printer is Office Jet Pro 9018

Please send link with reset information

[Jay_G24]

Hi @tmetketme,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[tmetketme]

Jay,

There is no  message posted at my private message inbox.

Please send again.

Best regards,

Connie

[tmetketme]

I was able to navigate to the restore factory defaults on the printer screen and have gone 12 hours and no error.

settings>printer maintenance>Restore>restore factory defaults.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MarinaS1]

Hello, could you please help me. I have HP Pro 9025. As soon as I plug it and it stays on for more than 5 minutes, it shows the blinking blue light with the error message B305Dff9. I've tried all the steps and none work. The issue has been there for a few months. Please help, I am going crazy with this blinking error.