Message Problem with Printhead 0xc19a0015

[Viviklou]

We did the hard reset but still got the error message about the printheads. Printer is an HP Officejet Pro 8620; we have Windows 10 64-bit. Thank you in advance for any assistance you can offer.

[sandytechy20]

@Viviklou

Welcome to HP forums, I see that you are getting Printhead 0xc19a0015 error.

Reset the printer.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Reseat the printhead up to three times

Step 1: Unseat the printhead

1. Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

   Figure : Open the cartridge access door

2. 

3. 1. Slot on the left side of the printer

4. Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

5. Lift the carriage latch.

   Figure : Lift the carriage latch

   

6. Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

   Figure : Slightly lift the printhead

   

Step 2: Reseat the printhead, and then lower the carriage latch

1. Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it settles into the carriage as it seats.

   Figure : Reseat the printhead

   

2. Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.

3. Lower the carriage latch.

   Figure : Lower the carriage latch

   

4. Make sure that the carriage latch is down.

   Figure : Carriage latch positions

5. 1. 

      Carriage latch is up

   2. Carriage latch is down

6. Close the ink cartridge access door.

7. Reconnect the power cord to the rear of the printer.

8. If the printer does not turn on by itself, press the Power button to turn it on.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.