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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-13-2025 09:19 PM

HP Recommended

I am having the exact Same issue. I went trough all procedures and I can’t remove the cartridge.

There is no paper jam. The reset is not changing anything. Even though the printer was shut off properly, each time it says that it was not properly shut down. 

1 REPLY 1

‎04-15-2025 05:46 AM

HP Recommended

Hi @MgR97230 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The error code 0x6100004a suggests a hardware or firmware issue with your printer. Since you've already tried troubleshooting steps like checking for paper jams, resetting the printer, and properly shutting it down, here are additional steps that might help:

 

1. Try a Hard Reset

  • Disconnect the printer from power.
  • Wait about 2 minutes.
  • Plug it back in and turn it on. This sometimes clears the error.

 

2. Clean the Cartridge and Printhead

  • If you can't remove the cartridge, check the printer's manual for guidance on safely unlocking or accessing the cartridge area.
  • Inspect the cartridge for leaks or damage.
  • Use a lint-free cloth to gently wipe the electrical contacts on the cartridge and printhead.

 

3. Check Firmware Updates

  • If your printer can connect to Wi-Fi, check HP's website for firmware updates specific to your printer model.
  • Updating the firmware can fix errors and improve performance.

 

4. Reinstall the Cartridges

  • Once you're able to remove the cartridge, try reseating it to ensure proper connection. Make sure they are compatible and properly installed.

 

5. Inspect for Obstructions

  • Even if there's no visible paper jam, inspect inside the printer for tiny fragments of paper or foreign objects that could be causing the error.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
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