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‎02-27-2021 11:05 AM - edited ‎02-27-2021 11:08 AM

HP Recommended
Product: HP Ink Jet 5255
Operating System: macOS 10.15 Catalina

This is the second printer Ink Jet 5255, that does the same thing.  HP charged me $25 to replace it, but new one does the same.  I've tried every thing they tell us to do, but every time I go to use my printer, it says "In Use", when it's not.  I literally have to delete the printer from my Mac and reinstall every time I want to print.  I hate this printer and want to throw it out the window.  I'm now shopping for any other brand.  I've had it.

 

I have HP Smart, where I can not find Fix and Diagnose because none of my pages look like the one on the google search page.  When I try to reach support from HP Smart, the page won't open.  Starting to think HP is just ignoring us.  

 

I'm very disappointed in HP.

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