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Re: Printer goes Offline all the time

HP Recommended
HP Ink Jet 5255
macOS 10.15 Catalina

This is the second printer Ink Jet 5255, that does the same thing.  HP charged me $25 to replace it, but new one does the same.  I've tried every thing they tell us to do, but every time I go to use my printer, it says "In Use", when it's not.  I literally have to delete the printer from my Mac and reinstall every time I want to print.  I hate this printer and want to throw it out the window.  I'm now shopping for any other brand.  I've had it.


I have HP Smart, where I can not find Fix and Diagnose because none of my pages look like the one on the google search page.  When I try to reach support from HP Smart, the page won't open.  Starting to think HP is just ignoring us.  


I'm very disappointed in HP.

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