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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer won't connect to computer
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09-25-2019 02:24 AM - edited 09-25-2019 08:26 AM
From application/software you are scanning?
I recommend you root uninstall the printer and then reinstall it and check if it helps.
Here is how it is done.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Download and install the printer software from the below link.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
Solved! Go to Solution.
Accepted Solutions
09-25-2019 06:06 AM
Download and install the software from the link.
https://ftp.hp.com/pub/softlib/software13/printers/dj3630/DJ3630_Full_WebPack_40.13.1176.exe
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
09-25-2019 06:06 AM
Download and install the software from the link.
https://ftp.hp.com/pub/softlib/software13/printers/dj3630/DJ3630_Full_WebPack_40.13.1176.exe
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
09-25-2019 07:16 AM
Yes, that is the full feature software for the printer. Please install the software and check.
Cheers!
The_Fossette
I am an HP Employee
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