Remove and reinstall Ink Cartridge Message

[Hartthink]

I am having the same issue and can't get it resolved. 

"Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".

Please help!

[Riddle_Decipher]

@Hartthink I'd love to help you out as well, however, here's what I'll need to get started:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

And do you have an HP Instant Ink program subscription, like the OP?

Keep us posted,

Have a great day!

[Hartthink]

HI,

I do have the ink program and it is an HP Office Jet 5255 

thanks

[Riddle_Decipher]

@Hartthink I suggest you follow the below steps to resolve the error:

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & Skip to Step 3 onward

(By the end of this article all the issues should be resolved)

If the issue persists, please respond to my private message,

so I can help you with the Instant Ink's free replacement cartridges!

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Hartthink]

Can you have a 63XL with a 63 (non XL) in at the same time? thanks

[Hartthink]

Still isn't working and we have the same error message. Unable to send you a private message ?   thanks

[TEJ1602]

@Hartthink

I see that yu are not able to send us the private message, log out of the community page and re-login to send the message.

Else, please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!