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‎08-08-2020 12:55 PM

HP Recommended

Hi All

 

I have exactly the same problem with my "HP ENVY Photo 6234" printer. I have replaced the colour cartridge by another one sent by HP and I keep getting the following message :" remove and reinstall the indicated cartridge, making sure it is correctly installed".

 

If anyone has the solution to this problem, would you mind posting it to me?

 

Thank you in advance for your help.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2020 04:10 AM

HP Recommended

Hi @bsaintlouis05

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎08-09-2020 04:10 AM

HP Recommended

Hi @bsaintlouis05

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎08-12-2020 05:40 AM

HP Recommended

Hi asmita6658 

 

Just to confirm that I have received the cartridges. By replacing the existing ones with the new ones, this has sorted the problem. The printer is now working.

 

Kind Regards 

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‎08-12-2020 05:43 AM

HP Recommended

@bsaintlouis05

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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