Two dud ink cartridges

[Nooon]

@Sandytechy20, @CocoSteph, or @The_Fossette,

I have the same issue with HP 63 ink cartridges (2-pack Black/Tri Color) and my HP Deskjet 3632. I bought the cartridges from Walmart. The ink light on the printer kept flashing and the printer did not function. I went through the troubleshooting in the manual and the one posted on this post but nothing worked. After I saw this post and was sure that the problem was with the both cartridges, I ordered the new 2-pack HP 63 ink from Amazon. So far the ones from Amazon work fine. However, I could not return the first cartridges at Walmart. Walmart Customer Service told me that they could not accept the cartridge which has been open and asked me to contact HP. I went on the website and have the same problem @CocoSteph had. I could not get to where I can file a claim. I also tried to call HP Tech Support but could not get anywhere. Could either of you share the solution sent privately by @Sandytechy20 to @CocoSteph?

Thank you,

Nooon

[sandytechy20]

@Nooon

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