officejet pro 8600 networks capabilities disabled

[ktbritt]

hi, i have the same problem. with an 8600 officejet pro. If someone could get in touch with a solution, i'd appreciate it. Thanks

[sandytechy20 · Accepted solution]

@ktbritt

Welcome to the HP support community.

Reset the printer's network settings

1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

2. Touch (right arrow), touch Setup, select Reports, and then select Print Network Configuration Page to print the network configuration page and verify that the network settings have been reset.

Update the printer firmware

Here are the steps:- Click here

Set up the printer using the Wireless Setup Wizard

The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your printer from the printer control panel.

1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.

2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.

3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK.

4. Follow the display instructions to complete the setup.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ktbritt]

Hi,

I followed your instructions and did the following:

-touch right arrow ✅

-touch setup ✅

-touch Network✅

Then I get the message: “built-in network capabilities have been disabled. Contact your network administrator or the person who set up the printer.”

I cannot get past this message.  Only option is to press ok and it takes me back to setup menu.

What can I try next? 
thanks, 

[sandytechy20]

@ktbritt

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[ktbritt]

The details in the PM helped me to solve my printer's issue - thanks!

[sandytechy20]

@ktbritt

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

Cheers.