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Good Afternoon,

 

I am having a issue with my still new printer and it only prints pictures not text and I need to print urgently 

 

my my printer is a HP Offrice Jet 3830

 

please get back to me ASAP

 

-Raphaela

1 REPLY 1
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@RaphxDexAaela,

 

Welcome to the HP Support Community!  

  • From which application/software you are printing?
  • What is the operating system you are using?
  • Have you tried the steps suggested in this thread? 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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