Received ink with opened pkg and another brand of ink inside

[785gh]

There was an Instant ink package in my mailbox. It had been opened and was taped over. The ink inside is not HP. It is an old beat up cartridge with a brand ONN. How can I get the right cartridge?

[Garp_senchau]

@785gh, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Could you let us know where you purchased the Instant Ink package from? Or was it sent directly by HP? This will help us figure out what happened and get you the right cartridge.

I would need to know a few details regarding your Instant ink account to help you get sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

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Regards,