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Solved!

Recently bought HP 7858 Printer, not able to apply the pin to redeem 9 month free ink. Help required

HP Recommended
HP ENVY Photo 7858
macOS 10.14 Mojave

I got excited to setup my new printer and forgot to redeem the 9 free months of HP Instant Ink during enrollment. Could HP kindly help me apply my Pin Code to my account so that I can still have that offering. I would really appreciate your help. BTW printer setup was super smooth and am already loving it. 

 

Regards
Raminder

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HP Support Agent
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Hi @Raminder_Singh

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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Same situation for me.  Setup seemed to go smoothly despite the intermittent outages of my internet connection (ISP issues).  The computer networks and prints well.  However I do need help redeeming my 9 month free ink.

Thank you.

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HP Support Agent
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@PgUp here's what you need to do:

Please check the contents of your printer box for an enrollment code relating to your trial.

 

Note: 

  • If you are in the trial subscription of the 15 pages plan, And you wish to enable the free months from the offer made to you,
  • You'll need to upgrade the plan to 50, 100 or 300 page-plan.
  • Please note that you will be charged only after the free trial ends though you have upgraded to any of the above paid plans
    • Please change the same and get back to us with the results,

If you have the printer enrolled and if the trial was not applied, Please send me a screenshot of the trial through a private message with the details and I'll get the trial applied. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a message to get this started:

Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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