Refurbished printers are horrible!

[EnchantedDragon]

I just received my third printer in about a year time frame!  In less than a year, my printer I bought stopped printer due to a damaged drum (film under the toners). They sent me a refurbished printer after being on the phone for over an hour with HP Support. I had that one for about 2 months and that drum went as well.  I just received the third printer. It is also a refurbished and has a damaged drum.  I can see lines on the drum and it prints with lines on the papers printed. If they tested them like support said they did, they shouldn't be releasing these refurbished ones damaged. This is for a business. I paid about $1000 for the printer and 4 toners.  This ridiculous.  Please have someone who is a manage contact me ASAP!  Edited. Such poor quality of a product with a big name.

[Hawks_Eye]

Hi @EnchantedDragon 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I need some information to assist you better, however these details cannot be shared in public due to privacy concern.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye