Region change 5510 B111b

[Slim961]

Hi guys, I have a 5510 b111b for years and it works perfectly, I was using 178 cartridges in my previous country, then I moved to Europe and here the cartridges are 364, I bought the original ones and Incompatible cartridges are indicated. I figured out that I need to change region or country, but no solution presents itself when I do it through the printer's touch screen. Any help so I can use it again Ps: I can't find the 178 here and HP support told me to buy the 364 but they can't help but change regions or countries. THANKS

[Nal_NR]

Hi @Slim961,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

If this does not work, we cannot re-attempt it as it may brick the printer

 We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.