Regional Reset

[ToneRL]

Hi all:

I am really hoping you can help me out here too with this issue of a region reset for my HP printer.

I have a HP Officejet Pro 8600. I know if is out of warranty but the printer works great and only issue is it won't recognize new ink cartridges.  I installed new set of Cartridges this week and received the error that cartridges are not compatible. They are HP 950XL and HP 951 XL cartridges. This new set are Z30 for Latin America. After the error, I discovered that previous set were Z10 for USA and Canada etc. I was pretty surprised as I have not seen that designator on packages prior to now.

I am running PC on win 11 on a network and have the Printer located on the network as well.

I am really hoping you or someone from HP can assist in a reset as we need printer for work. I am grateful for any help anyone can provide. 

Please note - still have z10 operational and wanted to replace only the cyan until the others require replacement. 

[Sneha_01]

Hi @ToneRL,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support