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‎01-07-2021 05:19 PM

HP Recommended
Product: HP Office Jet Pro 8620
Operating System: macOS 10.14 Mojave

HELP!!! Okay so here is the issue. I need a regionalization reset on my printer. I am from the U.S. and took my printer overseas for work. Now, I am back in the U.S. and I bought new HP American ink. I am putting my new American ink inside my printer and it says its incompatible. I made a case with HP and my issue has not been resolved. I spoke to a technician who did a semi-full reset and now my printer screen is stuck on the incompatible ink cartridge. I disconnected and powered off the printer and the error still shows. He did not solve the issue. I asked for a supervisor who informed me that I need to speak to an HP technician from the former country that I was in. She indicated that my printer had a good life and that I should buy a new printer. This is very rude and unprofessional. My screen was not stuck on that error message prior to me speaking to the customer service rep. How am I going to make a call to a foreign country on my dime? There is no toll free number to call the former country. I need my issue solve please. 

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1 REPLY 1

‎01-13-2021 10:15 AM

HP Recommended

@gincat12

 

Welcome to HP Support Community


I understand your concerns and frustration

 

I will escalate your case to HP's Regional Escalation Team and a Case Manager will reach out to you

 

Please check your Inbox for more instructions

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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