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‎03-16-2023 09:19 AM - edited ‎03-16-2023 12:10 PM

HP Recommended
Product: HP Officejet 4620 e-All-in-One Series

Hello,

 

I have an Officejet 4620 e-All-in-One (the model number on my profile is wrong) and I moved to the UK. So I would like to reset the region to use the ink refills here please.

 

Currently using 564 cartridges, and would like to use 364 cartridges.

Category:
1 REPLY 1

‎03-19-2023 06:57 AM

HP Recommended

Hi @sgibs3,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

  

I understand you have moved and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I have sent you a private message with reset instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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