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‎08-26-2020 12:10 PM

HP Recommended
Product: HP deskjet ink advantage 1515
Operating System: Microsoft Windows 10 (64-bit)

My mom send me this HP deskjet ink advantage 1515 from qatar. I've used the printer until it runs out of ink. I go to the market and asked for its ink and they've gave me this HP678 ink which is not the original ink, its original ink is HP650. So I decided to just plug it in and it says that the ink is invalid. So I looked in the internet and it gave me info that in order to use the printer in other country you need to reset or regionalize it. I hope that someone can help me with this. By the way my current location is in the Philippines. Hope someone can help....

1 REPLY 1

‎08-27-2020 06:50 AM

HP Recommended

@JAKE234, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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