Remanufactured Ink

[Mike1621]

I bought this printer at the end of last year. My black ink ran out, I purchase some remanufactured ink to save money. But the printer will not take it. It gives me the error message " Remove & reinstall the indicated cartridge. Making sure it is correctly installed." I have done this over and over. It will not work. Is there a reason for this. Does HP not allow us to use remanufactured inks ? Very aggravated … can I bypass something to make them work. I appreciate any input. I have spent about $30 on this ink & it is useless unless I can figure it out. Thanks MIKE

[asmita6658]

Hi @Mike1621

Welcome to the HP Support Community. 

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[Deyan81]

I think I have similar problem. Can I also receive help with that issue? Thanks

[CoachTT]

Hi,

I have the problem with remanufactured ink in my HP 6978. Keep getting errors, and I've tried 6+ times to reseat the cartridges and printer still won't work. The thing is I have been using remanufactured cartridges for a few months now with no problems. Why won't the printer work now? Please advise.

[Betty0610]

@CoachTT

Welcome to the HP Support Community.

Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip or modified or non-HP circuitry* may not work, and those that work today may not work in the future.

As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use security measures to protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our intellectual property. These measures include authentication methods that change periodically and may prevent some third-party supplies from working now or in the future. HP printers and original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or counterfeited, the customer is exposed to quality and potential security risks, compromising the printing experience.

*Non-HP Chips and modified or non-HP electronic circuitry are not produced or validated by HP. HP cannot guarantee that these chips or circuitry will work in your printer now or in the future. If you are using a non-original HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or unmodified HP electronic circuitry.

You may also try steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

I hope this answers your question. Let me know if you need any further assistance. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[CoachTT]

Thank you for your suggestions. I followed all of the suggestions to try and resolve the problem. This HP printer does not work with remanufactured ink cartridges. I decided to go back to Canon printers.

[Betty0610]

I understand. Do get back to us in the future for further assistance.

Have a nice day!:)

[CoachTT]

You, too, Betty.