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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Flag Post

Remove & Reinstall Cartridges Error persisting after Firmware update

HP Recommended
HP5540
Microsoft Windows 10 (64-bit)

Since updating Firmware, my printer is consistently displaying the following error "Remove and Reinstall the indicated ink cartridge, making sure it is correctly installed and then touch OK".   

 

Per HP guidance, I have repeatedly removed and reinstalled the indicated cartridge. 

I have replaced the cartridge (which is half full) with a brand new one - same error.

I am using HP genuine cartridges as i use the HP Instant service.

Per HP Guidance on website, I have cleaned the cartridge and printer contacts and powered off per HP guidance.

 

When I left the printer powered down overnight, it printed 2 pages.  I clean the printer heads successfully.

 

Then error recurred!

 

Is there anything else you can suggest?  I am pulling my hair out here and it makes me loathe to install updates in the future if they potentially brick the printer. 

 

Should I perform a factory reset but then how does this impact my HP Instant account?

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HP Recommended

@Kingfiz

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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