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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Office Jet Pro 8720
Microsoft Windows 10 (32-bit)

When trying to print something with color this morning, I was told to replace the color ink cartridges. I did. Then I kept getting the above message about 2 of the cartridges. I have removed, reinstalled, restarted, unplugged, and reinstalled the old cartridges. I am enrolled in Instant Ink (big mistake that I won't be repeating) so these are genuine HP products that I'm dealing with. Please let me know the correct fix action to get your ink cartridges to work in your printer. Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Kevin87, Welcome to the HP Support Community!

 

Which ink cartridges have the error?

Do the old ink cartridges also have the same error?

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Meanwhile, perform step 2 and 3 mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@Kevin87, Welcome to the HP Support Community!

 

Which ink cartridges have the error?

Do the old ink cartridges also have the same error?

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Meanwhile, perform step 2 and 3 mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

HP Recommended

If anyone was experiencing a similar problem, I just received new ink cartridges and that solved the problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.