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‎09-01-2020 07:16 AM - last edited on ‎10-30-2020 03:54 PM by

HP Recommended
Product: Envy 7134

Hi,

I’ve just got the message to remove and reinstall the black cartridge on my Envy 7134 but even after trying to reinstall the cartridge and performing a hard-reset, Im still presented with the same error - Anyone have any ideas?

cheers

dan 

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‎09-03-2020 09:14 AM - edited ‎09-03-2020 09:15 AM

HP Recommended

@abc1232, Welcome to the HP Support Community!

 

Which ink cartridge is indicated in the error message?

You may install one ink cartridge at a time to identify the defective ink cartridge.

Make sure the protective plastic tape is removed from the new ink cartridge before placing it in the printer.

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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