Remove and reinstall the indicated cartridge, making sure that it is correctly installed' - Help!

[EnvyProblems]

This seems to be such a common problem, and now it's my turn to have it.

I am subscribed to Instant Ink, usually no problems. But now I am paying for a service I am not receiving.

My printer has a recurring issue.  It is telling me to remove and reinstall the indicated (colour) ink cartridge.  I am doing this but still getting the same error.  

I have tried all the support strategies suggested on your website (hard resets etc) and on the forums but to no avail.

Please send me a new colour cartridge.

[Jay_G24]

Hi @EnvyProblems,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[EnvyProblems]

Thank you for your message Jay.  I had hoped that the telephone customer service had fixed the issue but eleven days on and they have really let me down - I still have no ink, no way to print and am still being charged for this service, and so I have contacted you in the hope you can help.