I can't print to my printer because it says "remove & reinstall the indicated cartridge, making sure it is correctly installed". I saw a post on this forum and the response to reset the printer & clean the cartridges. I tried that without luck. Any advice?
Thank you for taking the time to try & help. I did all of these things. Nothing works. I didn't change the cartridge or anything to prompt this error. It just popped up without me doing anything. I am part of the ink club thing, but not sure it will prompt a reorder if I don't "use" enough prints. Maybe I just need a new cartridge? I'm incredibly frustrated because we really rely on this printer these days due to working from home & kids in school...etc.
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
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