Remove and reinstall the indicated ink cartridge

[mcjh1970]

My printer is displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed" after installing a new colour cartridge.

I've read through the discussion boards and tried everything  but I am still getting the same error. 

I am subscribed to HP Instant Ink my printer is an Envy 4527.

And same thing than in the discussion boards, I cannot find a way of directly contacting someone at HP (no email?), so I would also be very grateful if an HP representative could reply to this thread so that I can get a replacement colour cartridge for the printer.

Many thanks,

Mike Hobbs

[A_Gayathri]

Hi @mcjh1970,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.