Replace Carts with New, Unused Carts

[wieckster]

Brand new 9120e Series printer.   Unboxed it and put in carts and got error message to Replace Carts with New, Unused Carrts.   So I updated firmware, reset the printer, hard reset, and bought new carts.   Still getting the same error.

[Hawks_Eye]

Hi @wieckster 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That’s frustrating, especially since you’ve already tried multiple troubleshooting steps. The "Replace Carts with New, Unused Carts" error on the HP OfficeJet Pro 9120e could be caused by a firmware issue, cartridge recognition failure, or a setup-related glitch. 

Here’s what you can try next:

1. Verify Cartridge Compatibility

• Ensure the cartridges are genuine HP and match the printer model.
• Some HP printers require setup cartridges during initial installation—check if your printer needs them.

 

2. Clean Cartridge Contacts

• Turn off the printer and remove the cartridges.
• Use a lint-free cloth slightly dampened with distilled water to clean the gold contacts on the cartridges.
• Let them dry completely before reinserting.

 

3. Perform a Deep Reset

• Unplug the printer from power and wait 60 seconds.
• Press and hold the Power button for 30 seconds while unplugged.
• Plug it back in and turn it on.

 

4. Reset the Printer via HP Smart

• Open HP Smart and go to Advanced Settings.
• Scroll down to Restore Defaults and select Restore Factory Defaults.
• Confirm the reset and wait for the printer to restart.

Try these steps and let me know if you need further assistance! 😊

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Take care, and have an amazing day!

Regards, 

Hawks_Eye