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‎11-02-2021 08:26 AM

HP Recommended
Product: HP Color Laser MFP 179fnw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

we have HP Color Laser MFP 179fnw printer and we faced the following issue:

the below message was appeared:

C3-6140 The imaging unit is empty. Immediate user intervention is required to replace the imaging unit. Printing has stopped, all other machine services (if installed) are unaffected.

we were replaced the Imaging unit with a new one, but we still faced the same problem.

what should we do to solve this issue, please advise.

 

Best Regards.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2021 02:37 AM

HP Recommended

Hello,

i follow the below instructions, and the problem was solved:

 

For reset imaging unit, fuser follow below mentioned procedure: 1.open front door> menu #1934 menu> tech mode>data setup>clear count> password--1934> clear counts,imaging unit, fuser etc.

 

Best Regards.

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-03-2021 02:37 AM

HP Recommended

Hello,

i follow the below instructions, and the problem was solved:

 

For reset imaging unit, fuser follow below mentioned procedure: 1.open front door> menu #1934 menu> tech mode>data setup>clear count> password--1934> clear counts,imaging unit, fuser etc.

 

Best Regards.

2 people found this reply helpful
Was this reply helpful? Yes No
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