Replacement for faulty cartridge

[dudamiranda]

The black cartridge is defect: apparently dried out. I have tried wetting it with water and was able to draw lines on a napkin, but it will still not print. I am now unable to use black ink. How can I receive a replacement, since the app accounts for the black ink as being sufficient?

I thank you in advance.

Best regards.

[A_Gayathri]

Hi @dudamiranda , 

Welcome to the HP Support Community

I understand you are looking for a Replacement for a faulty cartridge. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[A_Gayathri]

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