Request for Remedy – HP OfficeJet Pro 9010 Series Firmware Restrictions

[ASiebers]

ISSUE:

I own an HP OfficeJet Pro 9010 series printer, used lightly for a home office business. Until last week, it functioned well. When the cyan cartridge ran out, the printer stopped accepting black-and-white jobs despite a full black cartridge being installed. It also now “blocks” third-party replacement cartridges due to firmware updates.

BACKGROUND:

As a former Army officer, I have relied on HP printers for decades, both in military deployments and professional office settings. I value their quality and reliability. This new restriction, however, represents a departure from fair commercial practice. Research shows this issue is not accidental. Case law, including the Kodak precedent (1992), Doty et al. v. HP Inc. (2019), and Robinson et al. v. HP Inc. (2024), demonstrates that deliberately disabling functionality to block competition raises significant antitrust and consumer protection concerns.

REQUESTED REMEDY:

Please provide one of the following solutions: (1) Firmware that allows the printer to accept third-party cartridges; (2) A link to free HP cartridges for continued use; or (3) A refund for the depreciated cost of the printer. Unacceptable solutions include requiring purchase of HP-branded ink.

NEXT STEPS:

If HP does not address this matter, I will refer the issue to the Federal Trade Commission and the appropriate congressional committees (House Energy & Commerce; Senate Commerce, Science & Transportation) for review. HP’s use of “security” firmware updates to restrict third-party products undermines consumer choice and raises serious antitrust concerns. If HP believes these restrictions are adequately disclosed, they should be plainly displayed on the outside of all HP printer packaging, much like health warnings on food or tobacco. Absent such disclosure, there is no defensible claim to informed consumer consent.

CONCLUSION:

I would not have purchased this printer had I known it would be restricted from functioning with third-party materials. Please respond with one of the remedies above at your earliest convenience.

Respectfully,

Anthony Siebers (Mesa, AZ)

[Dragon-Fur]

@ASiebers 

Welcome to the HP Community --

Thank you for your sacrifice and your service.

The security in this printer series requires that the printer use ink cartridges that include an embedded HP chip.

Dynamic security

Dynamic security enabled printer

and

Data sheet - HP OfficeJet Pro 9010 All-in-One Printer 

Ask your Not-HP ink supplier whether they adhere to the requirement for the HP Chip.

Which Ink Can be Used in the Printer?

 HP Ink - Learn About Supplies

Calls / Provides link to:

 HP Printers - Dynamic Security Enabled Printers

What else?

Threatening legal action here is far outside the scope or our HP Community mission  -- only HP can speak to such statements.  Reference:   Rules of Participation

What can our HP Community do?

I've forwarded your concerns to our Moderators for review and possible next actions.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

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Important

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

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Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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• HP OfficeJet Pro 9010 All-in-One Printer series
• HP OfficeJet Pro 9010e All-in-One Printer series
• HP OfficeJet 9010e All-in-One Printer series
• HP OfficeJet 9010 All-in-One Printer series