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Message 1 of 2
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Flag Post

Reset from a false paper jam on an 8625 printer

HP Recommended
Officejet pro 8625
Microsoft Windows 10 (64-bit)

Aquired a used 8625 printer and can't get it setup because it declares a paper jam. I've looked all over and find nothing in the printer that would be a jam. How can I get the printer to reset itself? I've tried the virtual assistant from HP, but none of the actions recommended made any difference. I'd really like to use this printer instead of junking it!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @charles4031

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --Paper Jam Error

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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