Resetting pin code for Officejet Pro 8620

[rbonham56]

How do I reset the pin code in order to scan documents?  

[Jay_G24]

 Hi @rbonham56,

I'd like to help!

Are you trying to scan to email or is the printer asking for an administrator password?

Follow the below instructions-

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->on the EWS page select scan --->scan to email

--->Outgoing Email Profiles > Add, Edit, or Delete Email address profile(s)

 Select Test, Edit, or Delete an existing profile

 --->In Outgoing Mail Profiles > Select (checkbox) line for an existing Profile-->Edit--> Under Create a Security PIN > Clear boxes to remove Security PIN

---> click Next to continue

If you're looking for administrator pin a reset must be performed on the printer

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps!

Let me know!

And, Welcome to the HP Support Community. 

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