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Locked

‎08-29-2020 02:21 AM

HP Recommended
Product: HP office jet pro 9010

I need to reset my password I don't remember it. I can't access the web services setup to do a reset. The control panel is also locked please help!

2 people had the same question
3 REPLIES 3

‎08-31-2020 11:25 AM

HP Recommended

@ForecastSnow

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎09-02-2020 02:23 AM

HP Recommended

Thank you so much for giving detail instructions. Your solution helped.

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‎09-02-2020 05:44 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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