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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Restore Factory Settings

HP Recommended
HP PageWide Pro MFPdn/dw
macOS 10.15 Catalina

I forgot my password and unfortunately, the printer dashboard login does not have a "reset password" option, so I've been locked out and can't adjust the printer's settings.

 

Additionally, this all started when I was trying to use the "Scan to Email" settings. I had it all set up in the dashboard. But when I went to use the feature, the control panel said I had to sign in with a PIN. I entered the PIN I set when I set up the Scan to Email settings in the dashboard, but that failed over and over again. Now the machine is useless besides just basic printing and copying.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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