Return label needed

[Mon79]

The printer was replaced under the case number.
I still have the old device here, and physically it is in perfect condition.
Unfortunately, I did not receive a return label. I am happy to send it in.

[Mon79]

The printer was replaced under the case number.
I still have the old device here, and physically it is in perfect condition.
Unfortunately, I did not receive a return label. I am happy to send it in.

[Kuroi_Kenshi]

Hi @Mon79,

Welcome to the HP Support Community!

Thank you for reaching out. We're glad to hear the printer is in good condition and appreciate your willingness to return it.

To assist you further, could you please share your case number and Customer Service Order (CSO) number via private message? This will help us locate your records quickly and issue a return label if needed.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Also, kindly double-check the box the replacement printer arrived in, sometimes the return label is included inside or affixed to the bottom flap.

Looking forward to your response!

Warm regards,

[Mon79]

Hello Mr. Kenshi,

I checked again. I couldn't find a return label. (edited)
However, the incident has already been closed.
Is it possible to get a return label?

[Garp_senchau]

Hey @Mon79,

Thank you for your response. It's best to reach out to our phone or chat support for further assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Regards,