SCANNER COMPONENT BROKEN

[OZONE26]

WILL NOT COPY OR SCAN FROM PRINTER , SATES SCANNER COMPONENT BROKEN

[TEJ1602]

@OZONE26, Welcome to HP Support Community!

If the copier stops working or a Scanner Failure. Unable to Scan, Copy, or Fax displays, there might be a hardware-related issue such as a scanner mechanism jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. The issue is not related to network or USB connection issues.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the error still displays, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

   • If the error still displays with a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, service the printer. 

Refer to the document HP Printers - Resolving Copy Problems for additional help.

Hope this helps! Keep me posted. 

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