• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-12-2022 06:47 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 11

I have a HP Laser jet Pro MFP M281fdw. We were using  aftermarket toners, which worked fine, until the Cyan depleted. We installed a replacement and the printer wouldn't recognize it. We changed it out with several more aftermarket, even changing the colors that hadn't depleted yet. It would only print when it shut down and then when turned back on the document in queue would print. We changed to HP brand toners and the 49 Service Error/Turn Off Then On popped up. Now it is a continuous loop trying to restart itself. 

Category:
1 person had the same question
1 REPLY 1

‎11-12-2022 08:10 PM

HP Recommended

Depending on when this happened, it may be related to the issue being experienced by numerous other users. A automatic firmware update that was released late last month contained a flaw that appears to have caused this issue. HP is aware of the situation but has not released any sort of fix yet. If your situation started at that time, then it is possible that you are affected. Currently the only resolution is to replace the formatter on the printer, but this is not an HP sanctioned solution which means you would be paying for it yourself at this point. There is no confirmed time when a fix will be available.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.