SORTED!! my hp officejet pro 9022e not powering on

[Alison_Groves]

Printer is only powering on every now and again. I have tried all the recommended trouble shooting actions re unplugging, waiting 60 sec , holding down button briefly and all that all over again and still nothing.  Have tried the diagnostics but it won't work because printer not powered on

[Raj2111]

Hi @Alison_Groves 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are some steps you can try to troubleshoot the issue:

1. Check Power Source:

• Power Outlet: Ensure that the power outlet is working by plugging in another device (like a lamp) to see if it gets power.
• Power Cable: Inspect the power cable for any visible damage or wear.

2. Reconnect Power Cable:

• Unplug the power cable from both the printer and the wall outlet. Wait for about 60 seconds, then plug it back in securely.

3. Use a Different Power Outlet:

• If possible, try plugging the printer into a different outlet to rule out any issues with the current outlet.

4. Check for Power Switch:

• Some printers have a physical power switch. Make sure it’s in the "On" position.

5. Check for Overheating:

• If the printer was used heavily before it stopped working, it may have overheated. Allow it to cool down for about 30 minutes before trying to power it on again.

6. Perform a Hard Reset:

• Disconnect the printer from power, wait 60 seconds, then reconnect it. Sometimes a hard reset can help.

7. Inspect for Lights or Sounds:

• When you try to power it on, listen for any sounds or look for lights. If you see any response (even if it doesn’t fully power on), that may indicate a different issue.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support